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Our Terms, Your Rights, Clear Conditions

BD Bijli operates under a defined legal framework that sets out your rights and our responsibilities. Access to the platform depends on your local law and eligible regions — read these terms carefully before using your account.

Account EligibilityJurisdiction ConditionsWallet PolicyData HandlingContact Rights
BD Bijli Our Terms, Your Rights, Clear Conditions
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

We apply standard encryption to account data and payment credentials. Your bKash, Nagad, or Rocket wallet details are not stored on our servers after a transaction completes — they pass through the respective provider's secure channel. Account access uses a one-time PIN sent to your registered mobile number; if you receive an OTP you did not request, change your account password immediately and contact support.

Data Retention We retain account data for the period required under applicable policy. You may request a copy of your data or ask for deletion via the email channel in your account settings.
Cookie Use We use session cookies for account continuity across your mobile browser and desktop. No third-party advertising cookies are set without your consent during account login.
Account Security Two-step login via OTP to your registered number protects account access. Report any unrecognised login attempt through the live chat channel immediately.
Requesting Changes To update personal details, raise a ticket through your dashboard or email support with your registered number. Identity verification is required before any change is applied.
LEGAL CONTACT PATHS

Reach Us About Policy or Account Issues

If you have a question about these terms, a data request, or an account dispute, our support team handles policy-related queries directly. Reach us through the channel that suits you — we confirm receipt and respond within the timeframe stated in your account terms.

Live Chat Open the chat widget inside your account dashboard. Available for account and policy queries; response shown in real time during staffed hours.
Email Support Send policy or data-related requests to our support address listed in your account settings. Include your registered phone number for faster handling.
Account Dashboard Your account dashboard shows active tickets, terms acceptance history, and wallet transaction records. Check it first before contacting support.

Common Questions About Our Terms

These are the questions we get most often about legal conditions, account eligibility, and your rights as an account holder on BD Bijli.

Account eligibility depends on your local law and the eligible regions we serve. If online platform access is restricted under your local regulations, you are responsible for complying with those rules before registering.

We retain account records for the period required under our data policy. After that window, records are removed. Email support with your registered number to request a full data summary or deletion.

The account-side of each transaction is governed by our terms. The wallet-provider side — fees, transfer limits, disputes with the wallet itself — falls under bKash, Nagad, or Rocket's own service conditions.

Raise a ticket from your account dashboard or contact live chat. Include your transaction reference number. We log the dispute and respond within the timeframe stated in your account terms.

Material changes are flagged inside your account before they take effect. Continuing to use the platform after the effective date means you accept the updated terms. Check your dashboard notifications regularly.

Send a data request to the support email listed in your account settings. Include your registered mobile number and account ID. Identity verification is required before we release any account data to you.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.