Reference

Terms That Govern Your BD Bijli Account

These terms set out what you agree to when you open and use a BD Bijli account. Access and eligibility depend on your local law and the regions we currently support — read through before you get started.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region dependentSubject to local law

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TERMS QUERIES

Questions About These Terms

If something in these terms is unclear — or if you need to flag a concern about your account status — reach out through any of the channels below. Our support team handles terms-related queries alongside general account help, so you do not need a separate contact path.

Team online

Live Chat

Start a chat from the account menu for the quickest response on terms or eligibility questions.

Email Support

Send a detailed query to our support address if your question needs a written record or document attachment.

Help Centre

Our help centre carries plain-language summaries of the key terms sections for quick reference.

HOW WE OPERATE

How We Handle Your Account and Data

We hold account data only for as long as it is needed to operate your account and meet our obligations. You can request a copy of the data we hold, ask us to correct inaccuracies, or request closure of your account at any time through live chat or email. Account closure requests are processed within a reasonable period, and any verified wallet balance is returned to the originating bKash, Nagad, or Rocket number before the account is deactivated.

Data Retention

We keep your account data only as long as your account is active or as required by applicable obligations in supported regions.

Access Requests

You can request a copy of your stored account data at any time by contacting support — we respond in writing.

Wallet Verification

All payout requests are checked against the wallet name on file before funds are released to your bKash, Nagad, or Rocket number.

Account Security

Your account is protected by OTP verification on login. Never share your OTP with anyone, including anyone claiming to be our support team.

What These Terms Actually Cover

BD Bijli Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account with us, you confirm that you meet the eligibility requirements for your region and that you accept these terms in full. We reserve the right to suspend or close accounts that breach these conditions — including accounts found to be operating outside

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supported regions or using payment methods in ways that conflict with our wallet policies. Deposits made through bKash, Nagad, or Rocket are processed under the transaction rules of those respective services as well as our own. If a deposit is disputed or reversed at the wallet
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level, we will place a hold on the associated account balance while we investigate. Withdrawals follow the same wallet verification path: the name on your BD Bijli account must match the registered mobile wallet holder before any payout is released. We may update these terms at
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any time. When we do, we will note the revision date at the top of this page. Continued use of your account after a revision means you accept the updated terms. If you disagree with a change, the right course is to stop using the account
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and contact our support team to close it cleanly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions on Our Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, live chat is the fastest way to get a direct answer.

Account eligibility depends on your local law and whether your region is currently supported. It is your responsibility to confirm that opening an account is permitted where you are located.

Deposits from wallets not registered to you may be held or returned. Our terms require that bKash, Nagad, and Rocket transactions originate from a wallet in your own name.

We can update the terms at any time and will mark the revision date on this page. Continuing to use your account after a change means you accept the revised terms.

Contact our support team via live chat or email with your account details. We will provide a written summary of the data we hold and the purposes for which it is used.

We may close or suspend accounts that breach these terms — including misuse of wallet payments, access from unsupported regions, or providing false registration details.

Closure requests are processed within a reasonable period. Any verified balance is returned to the originating bKash, Nagad, or Rocket number before the account is deactivated.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your BD Bijli Account

Questions About These Terms

Live Chat

Email Support

Help Centre

How We Handle Your Account and Data

Data Retention

Access Requests

Wallet Verification

Account Security

Common Questions on Our Terms

01 Who can open an account with BD Bijli?

02 What happens if I deposit from a wallet that is not in my name?

03 Can BD Bijli change these terms without notice?

04 How do I request the data BD Bijli holds on my account?

05 What grounds can BD Bijli use to close my account?

06 How long does account closure take, and what happens to my balance?

Terms & Conditions

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